Refund policy
Return and Refund Policy
At Ash & Parchment, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!
30-Day Money-Back Guarantee
We offer a hassle-free 30-day money-back guarantee starting from the date of purchase. If you wish to return your item for a refund, please review the following guidelines:
Return Eligibility
To qualify for a return:
- The item must be in its original condition, unused, and with all original packaging and tags.
- Proof of purchase, such as your order confirmation or receipt, must be provided.
- Return requests must be initiated within 30 days of the purchase date.
Return Shipping
Customers are responsible for covering the cost of return shipping. We recommend using a tracked shipping method to ensure your return is safely delivered to us.
How to Initiate a Return
To start the return process:
- Email us at ashandparchment@gmail.com with your order number, the reason for return, and any relevant details.
- Our support team will provide you with return instructions and the return address.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days and issued to your original payment method.
- Please note that shipping fees are non-refundable.
Exceptions
- Items damaged due to misuse or not in their original condition may not qualify for a refund.
- Certain items, such as personalized or final sale products, may not be eligible for returns. These exclusions will be noted at the time of purchase.
For any questions or assistance, feel free to contact us at ashandparchment@gmail.com.
Thank you for shopping with Ash & Parchment!